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Privacy Policy

This policy applies to Hop It Pty Ltd (ABN 99 631 751 972) and describes the way that we collect, hold and disclose personal information about individuals. This policy forms part of our Website Terms and Conditions which you can access here.

What type of information does Hop It collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Where you purchase tickets through our website, we do not collect your financial information as this is processed by our service provider Rezdy and is subject to their privacy policy.

How does Hop It collect my personal information?

Hop It will collect personal information directly from you. This will occur when you:

  • access or request information through our website, email or on the phone

  • provide information when you email, phone or contact us through our website

  • have dealings with Hop It

  • purchase tickets through our website

Occasionally, we may collect your personal information from third parties, such as our partners, service providers and clients. Where this happens, we will always act in accordance with privacy laws and take reasonable steps to ensure you are aware of the purpose for collecting the information.

Why does Hop It collect information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

How does Hop It store, use, share and disclose your personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How can I access or correct my personal information?

We take reasonable steps to ensure personal information is accurate, complete, up-to-date, relevant and not misleading.

If you want to access your personal information, or you believe we have incorrect personal information about you, then please contact us on the details below. We will take reasonable steps to provide you with this access and there will be no fee for accessing this information. We can deny your request in some circumstances and if this happens we’ll provide you with written reasons.


We reserve our right to charge you a reasonable fee for the preparation and provision of your information or correction of it. We also reserve the right to refuse to correct your information in some circumstances.


Where necessary, this website uses cookies to store information about a visitor’s preferences and history in order to better serve the visitor and/or present the visitor with customised content. Advertising partners and other third parties may also use cookies, scripts and/or web beacons to track visitors to our site in order to display advertisements and other useful information. Such tracking is done directly by the third parties through their own servers and is subject to their own privacy policies.

Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Contact us

If you require more information or want to make a complaint you should contact:


Alternatively, write to us at:

17 Vaucluse Avenue, Gladstone Park VIC 3043


Hop It will endeavour to respond to you within 14 business days.


Changes to this policy

Hop It reserves the right to change this policy from time to time.  If we change this policy, we will post the updated version on this website with the date it was updated.  

Your continued use of our website or interactions with us will constitute your acceptance of the updated policy.

Last updated: 15th September 2022

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