Privacy Policy

Hop It Pty Ltd (ABN 99 631 751 972)
Last updated: 25 May 2026This policy describes how Hop It collects, uses, stores and discloses personal information about individuals who interact with our website at hopit.com.au. This policy forms part of our Website Terms and Conditions.

​

What type of information does Hop It collect?

We collect personal information that you provide directly, as well as certain information collected automatically when you use our website. This includes:

• Name, email address and phone number

• Booking and payment details (note: credit card information is processed securely by our booking provider, FareHarbor, and is subject to their privacy policy)

• Communications you send us, including enquiries, feedback and reviews

• Your IP address and device/browser information

• Session data such as page response times, pages visited, time spent on pages and how you navigate our site

​

How do we collect your information?

We collect personal information directly from you when you:

• Visit or browse our website

• Make a booking or purchase a ticket

• Contact us by phone, email or through our website contact form

• Subscribe to our newsletter

• Interact with us on social media or in person

We may occasionally receive information about you from third parties such as booking platforms, tourism partners or referral sources. When this occurs, we handle that information in accordance with applicable privacy laws.

​

Why does Hop It collect information?

We use your personal information to:

• Process bookings and deliver our tour services

• Communicate with you about your booking, including confirmations, updates and follow-ups

• Send you newsletters, promotions and service-related information (where you have opted in)

• Improve our website and services through analytics and feedback

• Meet our legal and regulatory obligations

​

How does Hop It store, use, share and disclose your personal information?

Our website is hosted on the Wix.com platform. Your data may be stored through Wix's data storage systems and applications, on secure servers protected by a firewall.
We use FareHarbor to process bookings and ticket purchases. Payment information is handled directly by FareHarbor and is not stored by Hop It.
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as our booking and email platforms), and only to the extent necessary for those purposes. We may also disclose information where required by law.

​

How do we communicate with you?

We may contact you by email, phone or SMS to:

• Confirm or update your booking

• Provide customer support

• Send you news, promotions or seasonal updates (if you have subscribed)

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

​

Cookies & Tracking Tools

Our website uses cookies to remember your preferences and improve your browsing experience. Third-party services we use, such as Google Analytics, Meta (Facebook) and our booking platform, may also place cookies or use tracking technologies to collect information about how visitors use our site.
These third-party tools operate under their own privacy policies, which we encourage you to review. You can adjust your browser settings to disable cookies, though doing so may affect how parts of our website function.

​

How can you withdraw consent or access your information?

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Request that we delete your information (subject to any legal obligations we have to retain it)

• Withdraw consent for us to contact you for marketing purposes

To exercise any of these rights, please contact us using the details below. We will respond within 14 business days. There is no fee for accessing your information, though we reserve the right to charge a reasonable fee for preparing or correcting information in some circumstances.

​

Contact us

If you require more information or want to make a complaint you should contact: contact@hopit.com.au

Alternatively you may call us on 03 8596 2659.

Hop It will endeavour to respond to you within 14 business days.

 

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy. If we make material changes, we will make reasonable efforts to notify you directly.​

​

​​

Last updated: 25th May 2026

​

​